1. General Information
1.1. Sound Sanctuary Gift Vouchers are issued by Sound Sanctuary and can be redeemed for eligible studio sessions, workshops, and services as stated on our website.
1.2. Purchase or use of a Sound Sanctuary Gift Voucher constitutes acceptance of these Terms & Conditions.
2. Voucher Redemption & Usage
2.1. Gift Vouchers can only be redeemed for services provided by Sound Sanctuary and cannot be exchanged for cash or used for third-party services.
2.2. Vouchers must be presented at the time of booking and can only be redeemed by the recipient named on the voucher.
2.3. Voucher bookings are subject to availability. Early booking is recommended to secure your preferred date.
2.4. Gift Vouchers may only be used once. Any remaining balance is non-refundable and cannot be carried over to future bookings.
2.5. Vouchers cannot be used in conjunction with other promotions or discounts unless otherwise stated.
3. Validity & Expiry
3.1. All Gift Vouchers are valid for 12 months from the date of purchase unless otherwise specified.
3.2. Expired vouchers cannot be redeemed, refunded, or extended.
3.3. If a voucher is due to expire and the recipient is unable to book before the expiry date, they must contact Sound Sanctuary before the expiry date to discuss possible extensions. Extensions are granted at the discretion of Sound Sanctuary and are not guaranteed.
4. Cancellations & Rescheduling
4.1. Voucher sessions can be rescheduled with at least 72 hours’ notice. Failure to do so will result in the voucher being considered redeemed.
4.2. If a booking is missed or canceled with less than 72 hours’ notice, the voucher will be forfeited, and no refund or rescheduling will be offered.
4.3. In the event Sound Sanctuary needs to cancel a booked session due to unforeseen circumstances, an alternative date will be arranged, or the voucher will be reissued with an extended expiry date.
5. Non-Transferability & Refunds
5.1. Vouchers are non-refundable and cannot be exchanged for cash.
5.2. Vouchers are non-transferable unless agreed upon by Sound Sanctuary in advance.
5.3. Lost, stolen, or damaged vouchers will not be replaced.
6. Special Conditions for Remote Services (Applicable to Bedroom Producers Package)
6.1. For remote mixing and mastering services, customers must provide stems or audio files in the required format.
6.2. Once work has begun on a track, the voucher is considered redeemed, and no refunds will be issued.
6.3. Minor revisions may be included at the discretion of Sound Sanctuary, but excessive revisions may require an additional fee.
7. Right to Amend Terms
7.1. Sound Sanctuary reserves the right to update or amend these Terms & Conditions at any time. The latest version will always be available on our website.
📧 For any queries regarding vouchers or bookings, please contact: alistair@soundsanctuary.org.uk